Risk Manager/$75K/Rosemarie


Current salary $75,300.  US citizen.  Chicago area only.

Profile:

Results-oriented and highly motivated professional with 10+ years of experience in financial services, product support, fraud management, and customer relationship management. Competency recognized in areas of organizational skills, project management, client services, and team work. Highly regarded by management and associates as a key advisor, creative problem solver, and results driven professional.

Experience:

GE - General Electric
January 2006 to June 2009
Risk Manager, Risk Management; North American Life and Health Group

Analyzed, identified, and controlled operational risks within NA L&H to reduce risk and increase profitability.

  • Accountable for mitigating/controlling operational risks to keep risk exposures within a certain level of tolerance for North American Life and Health Group.
  • Focused on validating current methods used to calculate costs, claims, lapse curves and the profitability of various insurance policies.
  • Facilitated the execution of the FMEA (Failure Modes and Effects Analysis) for a new product initiative- Home Assurance product.
  • Key risk participant of a 5 member cross-functional team focused to improve cycle time to implement the Debt Cancellation product for mid tier banks across the United States.
  • Collaborated continually with various departments within NA L&H, and across GE to optimize current compliance regulations and to increase future profitability in maintaining current policies. Served as the liaison between vendors and the client.
  • Conducted training for fellow associates.
  • Conducted and led special projects as assigned.

TransUnion LLC - Chicago, IL
May 1997 to September 2005

April 2003 to September 2005: Project Analyst II - Fraud Management and Identity Services

Managed multiple clients to reduce fraud risk and increase profitability.

  • Responsible for managing and assisting clients with pre and post activities related to the successful implementation of the suite of TransUnion identity verification and authentication solutions.
  • Activities included, but, were not limited to: developing and maintaining project management plans, conducting requirements meetings, researching and responding to client inquiries, assisting with the selection of decision criteria, documenting procedures, testing, troubleshooting, and client training.
  • Participated in client demonstrations, and maintained a client database.
  • Managed the client's daily use of the products.
  • Served as the liaison between vendors and the client.
  • Collaborated on cross-functional teams to develop and implement process improvements.
  • Conducted and led training for fellow associates.
  • Completed and led special projects as assigned.

April 2000 to March 2003: Product Support Specialist - Analytical Services

Provided consultative services and industry analyses to various clients, primarily in the financial services industry.

  • Subject matter expert for a suite of TransUnion and Fair Issac Company (FICO) risk management scores.
  • Worked with sales and clients to develop business requirements. Made recommendations on risk score selections.
  • Completed risk score analyses. Presented results of analyses to clients.
  • Contributed to client cost savings.
  • Conducted post implementation interviews.
  • Conducted training for fellow associates. Member of various product rollout teams.
  • Conducted credit score seminars to help internal and external customers better understand credit scoring.

May 1997 to April 2000: Associate Project Analyst -Marketing Services

Supported key marketing campaigns.

  •  Worked with clients to develop successful marketing campaigns.
  • Gathered and documented business requirements.
  • Conducted user acceptance audits. Modified and finalized strategies as needed.
  • Continually consulted with client to tailor production jobs for optimum outcome.


Kemper Insurance - Long Grove, IL
May 1995 to May 1997: Statistician

Analyzed various state insurance policies.

Liaison between actuaries and the data analysis staff. Ensured various state regulated insurance policies were calculated correctly and submitted to the appropriate state regulators on time and in the correct format.

Technical Skills:
SAS
Microsoft Office Products
Fluent in Spanish
Green Belt Certified

Education:
University of Illinois at Chicago, Bachelor of Arts, Economics, 1990